Revenue Cycle Trainer - Full Time

Overview: Join us as a Revenue Cycle Trainer and lead the charge in educating our Patient Financial Services (PFS) team.
Your role involves developing dynamic training programs, aligning resources strategically, and fostering staff development across the revenue cycle.
If you have a passion for education and a background in healthcare revenue cycle, we want you on our team to help us succeed! We are located in beautiful northwest Arizona.
Experience the magic of Kingman's stunning Arizona sunsets and thrive in an outdoor enthusiast's dream destination with picturesque mountain ranges, nearby lakes, vibrant parks, and plenty of outdoor activity.
Kingman is an incredible community to live, work, and play! Position Purpose:The Revenue Cycle Trainer is responsible for maintaining successful education programs for KHI’s Patient Financial Services (PFS) Department, as well as researching and aligning educational resources with strategic focus areas.
In addition to planning and leading revenue cycle training initiatives, this position’s responsibilities also include monitoring quality and performance metrics, keeping the PFS Leadership Team apprised of results, and using data to identify and develop targeted opportunities for staff development in all areas of the revenue cycle.
Benefits: We offer you an excellent total compensation package, including a competitive salary, comprehensive benefits, and growth opportunities.
We invest with you! Exceptional Colleagues Join us and you'll be a part of a culture where we support each other and celebrate what makes each of us a special person as we work together with integrity, compassion, teamwork, respect, and accountability Our leaders demonstrate their commitment by gathering feedback, supporting, and empowering team members to do their best work through regular leadership rounding Health and Well-Being Medical, Dental, Vision, Employer Paid HSA for HDHP participants, Robust Wellness and Employee Assistance Program, Employer Paid Group Life, Short & Long-Term Disability Generous Paid Leave Accruals and PTO Cash Out Opportunities 403b Retirement Plan with Employer Contributions Employee Recognition Programs, Employee Discounts, and Employee Referral Bonus Program Employee Identity Theft Protection On-site daycare exclusive to our employees’ children of all ages Employer Paid Employee Wellness Center Membership with fitness classes, personal training, indoor pool, racquetball, and basketball courts Career Growth and Development Tuition Reimbursement/Scholarships for full-time employees As a not-for-profit organization, our employees who have qualified student loans may be eligible for the Public Service Loan Forgiveness program So much more! Hours/Shift: Full-Time / Days of week and hours will be discussed at interview.
Hours of shift are anywhere from 6:00 am - 5:30 pm and between M-F Key Responsibilities: Develops, organizes, and upon approval, implements a revenue cycle training program for new hire orientation, staff development, and on-the-job training across revenue cycle functions.
Plans, coordinates, and leads internal in-services and educational programming for PFS staff in the areas of cash posting and cashiering, managed care policies, third-party insurance billing, account follow-up and resolution, customer service, and other areas identified as necessary.
Develops in-depth knowledge of educational resources and determines how resources can best support training initiatives.
Creates training tools and staff assessment materials, including, but not limited to, manuals, presentations, scripts, competency tests, job aids (procedures), and performance evaluation metrics.
Coordinates with IT when necessary to select and deploy e-learning or web-based training materials.
Trains staff in utilizing systems or applications applicable to their job duties as well as e-learning technology and web-based educational offerings.
Ensures staff maintain departmental education requirements as needed and expected of their role and remain up to date on changes—whether internally or within the industry at large—affecting their job duties.
Provides individual, one-on-one targeted training in response to performance deficiencies, and promotes a collaborative environment by addressing issues in a constructive and proactive manner.
Recognizes training opportunities and actively participates in improvement plans.
Documents and maintains departmental employee records on training, assists with corrective action plans to be carried out as needed at the direction of PFS Leadership.
Regularly reviews patient account records in Expanse for completion and accuracy of information and to ensure work processes are carried out in accordance with intent.
Assists PFS Leadership in analyzing trends in organizational and individual performance data and uses information to adjust and refine training programs as needed.
Keeps PFS Director informed of all quality assurance/training activities through weekly, monthly, and quarterly reports.
Qualifications: Education: High school diploma or equivalent Experience: Three years’ hospital or healthcare experience in revenue cycle or equivalent financial experience AND proven success in developing curricula and training resources Skills/Knowledge: General understanding of the revenue cycle process • Familiarity with medical terminology • Understanding of Health Insurance Portability and Accountability Act (HIPAA), Emergency Medical Treatment and Labor Act (EMTALA), and other compliance requirements • Excellent oral and written communication skills • Highly developed critical thinking, problem-solving, and decision-making skills • Demonstrated aptitude for quantitative analysis and attention to detail • Ability to simplify and communicate concepts to a variety of individuals • Ability to account for individual needs/learning styles when educating staff • Ability to engage and motivate staff members at all levels.
Work Requirements: Ability to sit 6-7 hours daily, lift to 50 pounds, handle rapidly changing priorities clamly and effectively.
About Us: Kingman Regional Medical Center (KRMC) is the largest health and wellness provider and the only remaining not-for-profit hospital in Mohave County, Arizona.
As a 235-bed multi-campus healthcare system, our medical center includes more than 1,900 employees, 270 physicians/allied health professionals, and 150 volunteers.
KRMC is recognized as an innovator in rural healthcare, a teaching hospital, and a member of the Mayo Clinic Care Network.
We provide a full continuum of highly technical and specialized medical services to meet the health care needs of our community.
Year after year the Leapfrog Group has awarded KRMC an "A" Grade for Patient Safety.
KRMC received the 2021 Health IT Innovation Award for our innovative efforts to proactively enhance better care and outcomes for our patients.
We strive to provide a culture of safety, integrity, teamwork, accountability, respect and appreciation through recognition, career growth, and employee celebrations throughout the year for all of our staff.
Kingman Regional Medical Center is a great place to work, come join our team!