SUMMARY: Oversees and supervises Cage and Vault personnel on shift.
Enforce cage rules and regulations on assigned shift.
Handle disputes with employees and customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Supervising all phases of operation of the Cage.
Supervise large payouts.
Complete cashier and vault cashier schedules when necessary.
Keep up with attendance and variances.
Supervise all functions by the vault cashiers and front line cashiers for optimum staffing levels.
Review cash receipts and disbursements through cage and vault.
Provides a high level of customer service.
Trains and develops cage staff at all levels.
Ensures that policies, procedures, and the operation of the cashier cage are in accordance with the minimum internal control standards.
Perform other duties assigned by cage manager such as cashier schedules, variances, payroll and attendance.
Verifies paperwork for accuracy and helps resolve variance errors by investigating and takes corrective action on discrepancies discovered in the operation of the cage.
Ensures timely bank deposit of revenues in accordance with company procedures.
Ensures proper completion of daily reports for the Cage/Vault.
Accountable for all Cage and Vault variances.
Ensures all regulatory requirements are followed and in compliance with Title 31 regulation; knowledge of all gaming laws, federal and state, as well as internal controls and policies and procedures; works to resolve conflict with other departments, employees, and guests.
All other duties as assigned (non-gaming functions and issued gaming license permitting).
EDUCATION and/or EXPERIENCE: High School Diploma or GED required.
Must have strong mathematical skills with the ability to add, subtract, and multiply.
Must have excellent organizational skills, computer literate, the ability to work with all departments and have excellent customer relation skills.
Must have decision-making capabilities, experience in directing others, and planning.
Ability to sit or stand for extended lengths of time.
PHYSICAL DEMANDS: Must be able to bend, reach, squat and lift at least 25 pounds; ability to tolerate a smoke-filled environment.
ACCESSIBILITY: Restricted
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