Summary:
Responsible in assisting the banquet department in all areas of operations up to and including supervision of servers and captains, handling telephone calls, coordinate staffing and equipment levels of the function in alignment with the BEOs and packets for each event.
This position will oversee Banquets at both Aquarius and Edgewater properties.
Essential Functions and Responsibilities:
Responsible for overall day-to-day operation, including supervision of Banquet staff and execution of all banquet events
Must be present in all casino and major events as determined by the Manager of Banquets
Trains, supervises, and schedules Banquet team members to ensure established standards are maintained
Maintain storage and prep areas for banquets alongside the Banquet Captain, track inventory and gather together orders for products needed at upcoming events in a timely manner.
(Inclusive of beverage products, linen needs, disposable silverware)
Assemble task lists for staff to complete in preparation for an event and reporting to Manager
Assist with any office side duties to the manager’s discretion when on floor duties are slower
Attend food & beverage meetings
Maintain all updated copies of the BEOs and lead sheets within the banquet department
Run banquet checks as needed for accounting
Assist as a Banquet Server as needed for large events or days with multiple events
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
Perform other duties as assigned
Qualifications
Prior experience working in a casual dining, high volume food and beverage outlet or banquets preferred
Excellent written, verbal and group presentation communication skills
Working knowledge of kitchen equipment and sanitation guidelines
Proven experience providing high level of guest service
Delphi, Infogenesis, Kronos and Stratten Warren preferred
Ability to access and input information using a moderately complex computer system
Ability to perform basic math computation
Must be 21 years of age
High school diploma or equivalent preferred
Ability to effectively communicate in English, both written and verbal
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Work Cards
Alcohol Awareness Card
Food Handler’s Card
Non Gaming Card
Physical Requirements
Occasionally push/pull, lift, carry up to 40lbs at floor, knee, waist, and chest levels
Occasionally squat kneel, reach, bent, and twist
Occasionally sit and work at a desk or computer, and communicate via radio
Regularly standing or walking
Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity
Constant movement throughout both Laughlin properties
Ability to ascend and descent stairs
Work Environment Potential Conditions
Indoor & Outdoor
Smoky & Noisy
Bright flashing lights
Extreme hot & cold temperatures
Exposure to dust, fumes, gases, and slippery surfaces
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
Must be able to perform the essential functions of the position with or without reasonable accommodation.