DRIVE YOUR CAREER WITH INLAND KENWORTH
Inland Truck & Equipment is an industry leader in the heavy-duty truck sales, service and parts marketplace.
As a rapidly growing company with over 1600 employees across 35 branches in North America, Inland offers exciting employment opportunities that can help you drive your future!
This position is located at our parts retail location in Kingman, AZ
THE OPPORTUNITY
The Parts Lead Hand will be responsible for the overall sales performance, the customer service level, and the development of the parts counter staff.
The Parts Lead Hand will be looked upon for recommendations involving overall parts department efficiencies and improvements.
Other responsibilities include working alongside the front parts counter staff fulfilling customer orders.
Additionally, the Parts Lead Hand will help monitor inventory, order parts, make recommendations to the Parts Manager, and work effectively with all dealership staff in order to ensure the highest level of customer service is provided to all customers at the dealership.
YOUR RESPONSIBILITIES
Works with the Parts Manager to establish sales objectives for the parts counter staff
Ensures customer satisfaction by maintaining and developing exceptional customer service levels from the parts counter staff
Sets realistic telemarketing sales call goals and works with the counter staff to accomplish them
Ensures that the parts counter staff understands their duties and responsibilities
Leads by example by displaying professional and ethical conduct at all times
Coaches parts counter staff as needed
Works effectively with the shipping and receiving department to ensure timely and accurate delivery
Encourages aggressive marketing by all parts department employees
Keeps abreast of all new products and updates; and continually upgrades training
Safeguards company equipment at all times
Assists when required in the shipping and receiving of parts and in the maintenance of stock levels
Assists Product Support Representatives in fulfilling customers’ requirements
Updates parts related information on a regular basis and maintains files as required
WHAT WE LOOK FOR
High school diploma or general education degree (GED) essential
At least 5 years of experience working in a commercial truck parts department
Lead level counterperson ability
Forklift Certification or ability to operate a forklift
Strong communication skills
Excellent customer relations skills
Accountability and dependability
Must be able to lift a minimum of 25 kgs or 50 pounds
US BENEFITS PACKAGE
Our employees receive a generous benefits package including:
Medical, Dental, Vision
Prescription benefits
401k with employer matching program
Flexible Savings Account
Health Savings Account (available with some medical plans)
Long Term and Short Term Disability
Life Insurance and Accidental Death and Dismemberment Insurance
Paid Time Off
On-going training opportunities
If you are looking for an opportunity to become a part of a dynamic team of professionals, we invite you to apply today!