Our Assistant Managers are essential members of our Management Team.
In the absence of the General Manager, they are the leaders in the store.
They are responsible for Safety & Legal Compliance, Sales, Operational Excellence, Customer Service & Problem-Solving.
Delivers quality customer service while maintaining a safe workplace, efficient and productive workflow,
Manages staff in all store departments
Leads and directs the work of others
Accesses and utilizes the computer based time and attendance system on a daily basis in order to control labor costs and adjust scheduling as needed for customer service and traffic flows
Follows operational standards for cost control, waste reduction, quality, safety, and complete/ on-time service
Follows policies in the areas of operations techniques, materials usage, shipping and receiving, capacity planning, scheduling, safety, customer satisfaction, employee relations and performance measures
Provides leadership for problem resolution to facilitate faster improvements and improved working relationships
Performs other related duties as assigned
Skills
Demonstrated ability to lead people and get results through others
Planning for Short/Long Term Objectives & Goals
The ability to organize and manage multiple priorities
Problem analysis and problem resolution at both a strategic and functional level
Employee training and development
Strong ability to interact in a positive manner with varying types of customers, both retail and commercial
Excellent interpersonal and communication (written and verbal) skills
Strong team player
Commitment to company values
Extensive knowledge of plant material and garden center merchandise and operations
Reliable personal transportation
Ability to follow directions as well as work independently to achieve goals and complete assigned tasks
Ability to maintain positive relationships with stores and corporate employees at varying levels
Ability to work outdoors in all types of weather
Physical Aspects of the job
Frequently bending, twisting and rotating trunk, arms and legs
Standing 100% of the time/walking 99% of the time/climbing 10% of the time
Working with arms extended and bent constantly
Frequently moving parts and stock weighing up to 35 pounds, 10 to 50 feet
Occasionally moving parts and stock weighing up to 50 pounds; pushing and pulling
occasionally
Frequently moving merchandise weighing 10 to 25 pounds from floor to counter
Occasionally moving and stocking overhead shelves with parts weighing 5 to 15 pounds
Constant gross hand and finger dexterity; frequently grasping and manipulating
Constant hand and eye coordination
Experience
Required
3 year(s): Retail Management & Supervision
Skills
Preferred
Customer Service
Product Knowledge
Reliability/ Dependability
Problem-Solving & Initiative
Microsoft Office: Excel, Word, Powerpoint
Communication Skills
Safety Compliance
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