Chief Operations Officer

HUALAPAI PREFERENCE Position: Chief Operating Officer (COO) Department: Administration Classification: Exempt Salary Range: DOE Supervisor: CEO Disclaimer: Position Description is not meant to encompass all aspects of position; other duties may be assigned.
Position Summary: Implements the vision, philosophy and mission for the Grand Canyon Resort Corporation under the direction of the CEO for all operations; Assists the CEO and CFO in planning, directing and coordinating the tourism operational activities of the GCRC; Ensures the efficiency, quality and service of tourism operations resulting in maximum profitability and growth.
Develops and implements short, mid and long-term strategic plans to maximize tourism revenues and increase the company’s position in the industry.
Provides direction and leadership towards achievement of strategic annual goals and objectives.
Reviews tourism operations to evaluate performance of the operations and the staff in meeting objectives and to determine potential cost reductions, program improvements or policy changes.
Seeks and facilitates new business development in accordance with the strategic plan and current and evolving business trends.
Provides direction and leadership towards achievement of strategic annual goals and objectives.
Actively seeks and facilitates business development in accordance with the company’s strategic plan with attention to current and evolving business trends.
Develops and recommends an annual budget to the CEO for approval and prudently manages resources within the budget guidelines according to current laws and regulations; Supports the interface between operations and the GCRC Board of Directors; Collaborates with the senior management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization.
Promotes a positive corporate culture through team-building and effective management of human and capital resources.
Duties & Responsibilities: 1.
Provide updates to the Board of Directors, as directed by the CEO.
2.
Ensure the efficiency, quality and service of operations resulting in maximum profitability and growth.
3.
Project annual revenues and expenses for tourism operations with the CFO and recommend the annual budget to the CEO for approval.
Once approved, manage resources within the budget guidelines according to current laws and regulations.
4.
Develop and implement short, mid and long-term strategic plans to maximize tourism revenues and increase the company’s position in the industry.
5.
Responsible for overseeing all tourism related operations to evaluate performance of the operations and of staff in meeting objectives and to determine potential cost reductions, program improvements or policy changes.
6.
Actively review, monitor, evaluate and support the tourism operations of all GCRC departments on a regular basis; Including but not limited to, visiting all business locations daily and weekly and meeting with managers regarding issues, needs, concerns, accomplishments, etc.
7.
Support the interface between operations, CEO, and the GCRC Board of Directors as directed.
8.
Communicate regularly regarding operations activities and decisions.
9.
Promote a positive corporate team-oriented culture through team-building and effective management of human and capital resources.
Foster an environment of continuous performance improvement and development of corporate employees.
10.
Supervise the Senior Management staff responsible for overseeing revenue generating operations and delegate appropriately in order to maximize productivity.
11.
Fulfill other duties as assigned by the CEO.
Knowledge and Abilities: 1.
Prior senior leadership experience, with a minimum of 8 years progressively responsible experience in the hospitality or tourism industry.
2.
Bachelors’ Degree in Business Administration, Management, Tourism or related field.
Masters’ Degree preferred.
Demonstrated professional oral and written communication skills with strong interpersonal skills.
Ability to apply personnel and procedural policies in an unbiased manner.
Demonstrated understanding of operating, procurement, property, accounting, and fiduciary processes.
6.
Demonstrated ability to interact with a diverse population of employees and external contacts.
Native American Business operations experience preferred.
Demonstrated ability to lead, coach, train, develop and motivate employees.
Demonstrated ability to analyze and interpret financial data and manage resources.
Experience in contracting, negotiating, formulating policy and in developing and implementing strategies, policies and procedures.
Demonstrated ability to interface with the Tribal Council and the Board of Directors.
Excellent presentation and public speaking skills.
Demonstrated ability to foster a team environment, multi-task efficiently and maintain positive working relationships.
Demonstrated ability to remain calm and focused under pressure Qualifications: 1.
Bachelors’ Degree in Business Administration, Management, Tourism or related field required.
Masters’ Degree preferred.
2.
Prior senior leadership experience with a minimum of 8 years in progressively responsible experience in the hospitality or tourism industry.
3.
Prior experience with Native American Business operations desired.
4.
Valid Driver’s License with a clean driving record.
5.
Preference given to Hualapai Tribal members.
6.
This position requires proof of COVID-19 Vaccination.
Working Conditions: Willingness to work a flexible schedule and travel required, including evenings, weekends and holidays.
| Applicant must pass a pre-employment drug screen and extensive background check may be required.
All applicants are considered without regard to age, sex, race, national origin, religion, marital status, sexual orientation or physical disability.
However, preference may be given to persons of Indian descent in accordance with Public law 88-353, Section 703 (7-2-71) and Public Law 93-638, Section 7B